Frequently Asked Questions

Do you bring supplies?

Yes. We bring standard supplies and tools. Eco and fragrance-free options are available upon request.

Are you insured?

We carry comprehensive liability insurance appropriate for cleaning services.

What is your cancellation policy?

Free cancellation up to 24 hours before the appointment, then a fee may apply.

Are prices before tax?

Yes. Prices are in CAD before provincial taxes (GST/HST/PST) which are added at checkout.

Do you offer move-in/move-out cleanings?

Yes. We provide thorough move-in and move-out services including interior fridge, oven, and cabinet cleaning when requested during booking.

How do I schedule or reschedule?

You can schedule online 24/7 and reschedule up to 24 hours prior to your appointment without fees.

Are pets okay during cleaning?

Absolutely. Please let us know about pets in advance and secure any anxious animals for their comfort.

Do you have a satisfaction guarantee?

Yes. If something was missed, contact us within 24 hours and we will make it right.

What payment methods do you accept?

We accept major credit cards and contactless payments. Receipts are emailed immediately.

What about health and safety?

Our teams follow industry-standard safety protocols, including hand hygiene and fresh supplies for each home.

What is included in a deep clean?

Deep cleaning focuses on buildup areas such as baseboards, grout, vents, and detailed kitchen/bathroom descaling.

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